At Tipsport Casino, we take our responsibility for your personal information seriously. This Tipsport Casino privacy policy explains how we collect, use, store and protect the data you share with us when you register, verify your account and use our services. We are committed to handling personal and financial information with care, clarity and respect. As Tipsport Casino data protection is central to the way we operate, we aim to keep this page clear and accessible, so you can understand what we do with your data and where to turn if you need support.
The Information We Collect
When you create an account with us, we collect the personal details needed to set up and manage your profile. As part of registration, users on our Czech and Slovak platforms complete the sign-up process through the relevant local Tipsport website, create a gaming account and go through online verification. Where applicable in Czechia, players may also enter the promo code CASINO100 during registration. To activate a deposit bonus in those licensed markets, a minimum deposit of €10 in Slovakia or 50 Kč in Czechia may be required.
We also collect identity verification information as part of our Know Your Customer checks. This is necessary to unlock bonuses where available, allow gameplay and meet compliance obligations. The exact document list is not specified here, but standard KYC documentation is required during the verification process.
Financial information is collected when you make deposits or request withdrawals. Our available payment methods are tied to our licensed Czech and Slovak operations and include VISA, Skrill, PaysafeCard, ČSOB WebPay, Tatra Banka and selected Slovak banks such as Slovenská sporiteľňa and VÚB for deposits. Withdrawals may be processed by bank transfer, VISA or Skrill. We do not provide UK-specific payment methods because we do not operate in the en-GB market. If you would like to review the data linked to your account, please contact support through the channels listed below.
How We Use Your Data
We use your information to provide the services connected to your account and to meet our legal duties as a licensed operator in Czechia and Slovakia. In practice, that means we use your data to open and manage your account, confirm your identity, process deposits and withdrawals, and maintain the security of our platform. Without this information, we may not be able to provide access to gameplay or complete certain account actions.
Your data also helps us prevent fraud, detect suspicious activity and support responsible internal controls. Verification details and transaction information may be reviewed so we can identify misuse, reduce payment risk and comply with the legal requirements that apply to our business. This includes obligations linked to anti-fraud and Anti-Money Laundering controls.
We may also use contact details to send service-related communications, such as account notices, verification updates or important policy information. In some cases, we may send marketing communications where permitted. If you receive those messages and no longer want them, you can opt out. We want our communications to remain relevant and manageable, and we encourage you to review your account settings or contact support if you need help adjusting your preferences.
Data Sharing & Third Parties
We do not sell your personal data. When we share information, we do so only where it is necessary for operating our casino services, processing payments, meeting legal obligations or protecting our platform and users. We believe Tipsport Casino data protection depends not only on our own standards, but also on the standards of the partners we rely on.
Your information may be shared with trusted third parties such as payment processors that support deposits and withdrawals through methods including VISA, Skrill, bank transfer, PaysafeCard, ČSOB WebPay, Tatra Banka and selected Slovak banks. We may also share relevant data with verification and compliance partners where needed to complete KYC checks and support fraud prevention measures.
Some account and gameplay data may also be processed by service providers that help us deliver casino content, including live casino products such as Live Roulette and Live Blackjack, as well as our wider games offering available in our licensed markets. In addition, we may disclose information to the Ministry of Finance of the Czech Republic and Slovakia's URHH where required as part of our licensing and regulatory obligations. We share only what is necessary for the specific purpose involved.
Data Security & Retention
We use appropriate technical and organisational measures to protect the information entrusted to us. This includes safeguards such as SSL encryption and secure server environments designed to reduce the risk of unauthorised access, loss, misuse or alteration of your data. We also limit access to personal information to authorised personnel and partners who need it to perform specific duties related to account management, payment handling, compliance or support.
Even with strong controls in place, no online system can be described as completely risk free. For that reason, we continuously aim to handle data carefully and to work with partners that support secure operations. If you ever believe your account details have been compromised, we encourage you to contact support promptly so we can assist.
We keep personal data only for as long as necessary to fulfil the purposes described in this policy and to comply with the legal and regulatory obligations that apply to us in Czechia and Slovakia. That includes record-keeping requirements connected to licensing, financial controls and Anti-Money Laundering laws. Where retention periods expire and we are no longer required to keep the information, we take steps to delete it or otherwise secure it in line with our internal procedures.
Your Privacy Rights & Contact Info
Subject to the laws and regulations that apply to our licensed operations, you may have the right to ask us what personal data we hold about you, request corrections if information is inaccurate, and in some circumstances request deletion or restriction of processing. These rights are not absolute. For example, we may need to retain certain records where required for legal, regulatory, security or Anti-Money Laundering reasons.
If you want to make a privacy request, update account information or ask a question about this Tipsport Casino privacy policy, please contact us through our available support channels. Our support details for our Czech and Slovak services are:
- Email: [email protected]
- Phone (Slovakia): 421 41 562 00 91
- Phone (Czechia - CLVH): 222 514 040
- Live Chat: available after registration
- Live Chat Hours: 08:00 – 23:00 daily
Please note that our support is available in Slovak and Czech, not in English for the UK market, and we do not operate in en-GB. If you need help with your privacy settings or account data, contact support and we will direct your request through the appropriate team.